0kkbd Privacy Policy
Your personal information is completely safe with us. Read this policy for full details on what data we collect, how we use it, and how we protect your privacy.
Introduction & Scope
This privacy policy applies to all users of the 0kkbd platform.
0kkbd is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains what personal information we collect when you use 0kkbd's website, applications, or services, how that information is used, who it may be shared with, and what steps we take to protect your data.
Please read this policy carefully before using our services. By using 0kkbd's services, you are considered to have accepted the terms described in this privacy policy. If you have any objection to any part of this policy, please contact us or refrain from using our services.
This policy works alongside the Terms & Conditions and both documents should be read together.
What Information We Collect
We collect the following types of information to keep our services running well.
Information You Provide Directly
Information you give us yourself during account registration and use of our services:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Payment details — such as your bKash, Nagad, or Rocket number
- Records of communications with our support team
- Messages exchanged via live chat or email
Automatically Collected Information
Information collected automatically while you use our services:
- IP address and device type
- Browser type and language settings
- Page visits, session duration, and click data
- Gaming activity and betting history
- Login time and location (down to city level)
- Data from cookies and similar tracking technologies
Financial Transaction Information
Information collected through our payment system:
- Deposit and withdrawal amounts and timestamps
- Payment method used (bKash, Nagad, Rocket, bank transfer)
- Transaction reference numbers
- Account balance change history
We never store full bank account numbers or card numbers.
Verification & Compliance Information
Information collected to meet legal obligations and prevent fraud:
- Age verification documents (confirming 21+ age)
- Identity verification (KYC) documents
- Responsible gaming information and preferences
- Self-exclusion requests
Purpose of Data Use
Your information is used only for specific and legitimate purposes.
Account Management: To create, verify, and keep your account secure.
Payment Processing: To complete deposit and withdrawal transactions — minimum deposit ৳300 and withdrawal ৳500.
Service Improvement: To enhance the platform experience and gaming features.
Customer Support: To respond to your questions and complaints — via 24/7 live chat and email.
Security: To prevent fraud, money laundering, and unauthorized access.
Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
Personalized Experience: To show relevant games and offers based on your preferences and history.
Legal Compliance: To comply with applicable laws and regulations.
Marketing Communications
If you have consented to receive our promotional offers or updates, we may contact you by email or SMS. This information is used to keep you informed about 0kkbd's special bonuses, cashback offers, and new games. You can opt out of these communications at any time.
We carry out automated decision-making or profiling about you solely to improve your service experience and ensure security. If you feel any such process is having a significant impact on you, you have the right to object.
Data Sharing & Disclosure
When and with whom we may share your information.
0kkbd does not sell, rent, or trade your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:
Service Provider Partners
Minimum necessary information is shared with trusted third-party providers for payment processing, identity verification, fraud detection, and technology infrastructure management. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
Legal & Regulatory Obligations
We may disclose information to authorities when required by a court order, a lawful request from an investigating agency, or applicable law. Information may also be disclosed as part of anti-money laundering (AML) and counter-terrorism financing (CTF) processes.
Business Transfers
If 0kkbd undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that process. In such cases, the new managing entity will be bound by this same privacy policy.
With Your Consent
Outside of the circumstances above, we do not disclose any of your personal information to third parties without your explicit consent. You may withdraw any consent you have given at any time.
Data Retention & Deletion
How long we keep your information and how it is deleted.
0kkbd retains your personal information only for as long as necessary. Retention periods depend on the type and purpose of the data:
- Account Information: For as long as your account is active and for a defined period afterwards to meet legal requirements.
- Financial Transactions: For an extended period in line with financial regulations, typically 5 to 7 years.
- Communication Records: For a relevant period as needed for customer service and dispute resolution.
- Technical Logs: Typically up to 90 days for system security and issue detection.
- Marketing Consent: Until consent is withdrawn.
Once the defined retention period ends, we securely and permanently delete or anonymize your information so that no individual can be identified.
Data Security Measures
We use industry-standard technology and processes to protect your information.
0kkbd uses multiple layers of security to keep your personal and financial information safe:
SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
Firewalls & Intrusion Detection: Advanced security infrastructure to prevent unauthorized access.
Access Controls: Staff can only access the information needed for their specific role.
Monitoring: Round-the-clock system monitoring to detect suspicious activity.
Regular Security Audits: Regular security assessments are conducted to identify vulnerabilities.
Even so, no transmission of information over the internet is completely risk-free. We do our best to protect your data, but we cannot guarantee 100% security. If a security incident occurs, we will notify you promptly.
Your Data Rights
You have certain fundamental rights over your personal information.
Right to Access
You may request to know what information we hold about you and how it is being used. After your request, we will provide you with complete information within a reasonable time.
Right to Rectification
If any of your information is incorrect or out of date, you may request that it be corrected or updated. Most information can be updated directly from your profile.
Right to Erasure
In certain circumstances, you may request to close your account and have your information deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes or automated decision-making. Once an objection is raised, we will stop that use.
Right to Data Portability
You may request to receive the information you have provided in a common format that can be used with other services.
Right to Withdraw Consent
You may withdraw consent for any data processing based on consent at any time. Withdrawal does not make prior processing unlawful.
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will verify your identity and respond to your request within a reasonable time.
Third Parties & Game Providers
Learn about the role of other service providers on our platform.
The 0kkbd platform features content from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate within their own technology environments and follow their own privacy policies.
While playing games, communication may occur with the game provider's servers. 0kkbd is not responsible for the privacy practices of these third-party services. However, we work only with trusted and reputable providers whose security standards meet the highest level in the industry.
For payment services, we work with mobile financial services such as bKash, Nagad, and Rocket, as well as various banks. Their own terms and conditions and privacy policies will apply when using these services.
Protection of Minors
0kkbd strictly does not provide services to anyone under the age of 21.
0kkbd is for users aged 21 and above only. We do not knowingly collect or process personal information from any minor. Age is verified at registration, and additional documents may be requested in cases of doubt.
If we have accidentally collected any minor's information, the account will be closed and the data will be deleted as soon as we become aware of it. If you are concerned that your child's information is held by us, please contact us immediately at [email protected].
Policy Changes & Updates
How we will notify you if this policy changes.
0kkbd may review and update this privacy policy from time to time. Changes may be made in the following cases:
- To comply with legal or regulatory changes
- When new services or technologies are added
- Based on user suggestions and feedback
- To improve security standards
For significant changes, we will post a notice on the website and notify registered users by email. Continued use of the service after changes take effect will be considered as your acceptance of the new policy.
The latest version of this policy will always be available on this page. You are advised to check it regularly.
Contact Us
Get in touch with us for any privacy-related questions or requests.
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 0kkbd support team:
Live Chat: Get assistance in Bengali and English 24/7 via direct live chat.
Email: [email protected]
We take every request seriously and do our best to respond as quickly as possible.